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My Import Store :: Store FAQ
Before Purchase
1. What currency are the prices in?
All our prices listed are in US dollars.
1a: The prices are in US dollar, how can I pay this if I'm using Euros or in another currency?
You don't have to calculate anything if you are using our credit card
payment method. Our payment gateway and your bank will calculate/convert the prices for you in your respective currency.
2. I live outside USA and Singapore. Can I still order from
My Import Store?
Yes, we ship to anywhere in the world for a standard shipping rate.
3. I don’t have a credit card. Can I still buy from
My Import Store?
At this point of time, we only accept credit card and Paypal orders.
If you don't have a credit card and really wish to purchase items
from our store, we can make special arrangements via wire transfer
or Western Union. Please contact us here.
4. How long does it take for an item to reach me after
purchase?
For USA and most orders, it will take approximately 2 - 4 weeks
to arrive. For non-USA orders, shipment times will vary according
to the effeciency of your postal system. Please note that all orders
are shipped directly out from Singapore.
5. How can I guarantee that I will definitely receive the
item? What protection policies do I get?
We ship all orders using regular airmail and in the event that our
customers do not receive their order, we will track the order with
the post office and issue a reshipment if item is lost or if there
is a shipping mishap.
6. I am interested in bulk or wholesale purchase, how can
I go about it?
We offer discounts for wholesale orders, and you
may us contact us here.
After Purchase
7. I did not receive a confirmation email from My Import
Store. Is my order processed?
Upon payment, you should received an email from WorldPay or Paypal
confirming your payment. This email confirms that you have made
an order with My Import Store, and you can use it to verify your
order with us. Because of the bulk of orders that we receive, this
might be the only email that you receive on the
confirmation of your order.
8. How can I track the status of my order online?
All processed orders should be reflected when you key in your cart
ID (MIS-050xxx-xxxx) at http://www.myimportstore.com/checkStatus.asp
Note that Paypal payments take a few days to clear, and to reflect
accurately.
9. Upon receiving the item, I realized the wrong item was
shipped to me. What should I do?
You may send the item back to us with the order form enclosed, stating
that you have received the wrong items. We will issue a reshipment
immediately of the correct products. Prior to that, we please contact
our sales department in order for us process it more effeciently.
10. I am dissatisfied with the quality of the items I ordered.
What should I do?
You may send the item back to us with the order form enclosed, and
state if you want a replacement of the item or a refund. Prior to
that, we please contact our sales department
in order for us process it more effeciently.
11. Where can I submit my measurements for my costume order?
The URL is submit your measurements is located at http://www.fantasysquare.com/acceptCostume.asp.
Other Notes
Costume Orders
Because all costume orders are made to custom fit, it is unfortunate
that we cannot process refunds for costumes, unless wrong measurements
resulted in the tailoring process, in which the error was caused
by us. Our costumes are tailored from professional tailors, so you
can be assured of high quality costumes.
Authentic Silver Jewelry
As all silver jewelry are individually crafted professionally by
hand, it is unfortunate that we cannot process refunds for authentic
silver jewelry, unless the item is damaged (i.e., broken, chipped).
If none of the above serves to answer your questions, please
use this form to send us your inquiry.
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