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Contact Us

Having problems with your order, a doubt to clarify or a question to ask? Simply fill in the form below and we'll get back to you as soon as possible. Our typical response time is about 24-36 hours.

Checking Your Order Status
If you are inquiring on the status of your order, please do so at this page.

Important Notice!
Before you submit your inquiry, please check out store FAQ to make sure that your question has not been answered in the FAQ yet.

Tracking of orders is currently not supported by our local postal service. Deliveries typically take about 2-3 weeks to complete, and may take slightly longer during festive seasons.

Also, we have noticed that many mail providers have been blocking our emails. To ensure that you get a reply, please add our domain to your list of allowed senders:
www.myimportstore.com

Please submit your inquiry only once and complete all fields or else you will encounter a delay in getting a reply from us. If you sent in more than one inquiry, it might lead to unnecessary delays as we track your order across various departments. We do our utmost best to replying all inquiries to the best of our ability, so please be patient with us.

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Current Promotions Get a free random anime keychain for every order above $40.00! 4% discount store wide! Read more

World-Wide Shipping We ship internationally to any part of the world, and also accept payments in multiple currencies by credit cards, Paypal, Western Union and wire transfer. 100% Customer Satisfaction Policy "We believe every customer is special, and our promise is 100% happiness and satisfaction everytime you shop with us." Read more

Black Alice is a website owned by us, specializing in selling gothic and lolita dresses, clothing, accessories and merchandise. Browse our products!